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FAQS

You Asked, We Answered

WHAT ARE THE CANDLES MADE OUT OF?

The candles are made of Parasoy wax which is a blend of Soy and Paraffin wax to attain optimum hot and cold throw for your scented candles! They are cruelty free and handpoured in Imphal.

DO YOU ACCEPT RETURNS OR REFUNDS?

Due the nature of it being a handmade product, we do not accept returns or refunds. However, if your candle arrives broken or damaged, please contact us in the first 2 days of delivery along with a picture of proof.

In case a wrong product is sent by mistake, we would be happy to replace it with the correct order after it has been returned within the first 14 days of delivery or refund it in case of unavailability.

Shipping costs are non-refundable, you will be responsible for paying for your own shipping costs for returning your item. 

If 14 days have gone by since your purchase, we unfortunately we cannot offer you a refund or exchange. Please be sure to contact us within 2 days of receiving your product.

WHEN WILL I RECEIVE MY ORDER?

Your orders are usually dispatched within 4-5 business days and should take about 4-7 business days to arrive depending on where your order is being shipped. 

However due to Covid-19 restrictions, some courier services may delay shipment.

Disclaimer : We are not responsible for delivery to an incorrect address provided and it being consequently returned to us. We would be happy to re-ship it but extra shipping cost would be charged. 

WHAT HAPPENS IF MY PACKAGE GETS LOST IN TRANSIT?

Unfortunately that would be out of our hands but we would be happy to refund 50% of the product value.

DO YOU SHIP INTERNATIONALLY?

As of now, we only ship Pan-India.

DO YOU ACCEPT BULK ORDERS?

We would be happy to cater to bulk orders if contacted atleast 3-4 weeks prior to the date required. 

HOW CAN I GET THE BEST PERFORMANCE FROM MY CANDLES?

We advise you to read our candle care instructions.

Still have questions? Get in touch, we’re happy to help!

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